Terms & Conditions
Scheduling the Service & Methods of Payment
After getting detailed information on the client’s upcoming relocation process, Moving Consultant provides clients with a binding quote, which is eligible between 6 hours and 24 hours from the moment that quote is provided to the client in a written form. The time window provided solely depends on Teddy Moving & Storage availability, and if the moving date is considered as a ‘non-busy’ or a ‘peak’ moving date. Teddy Moving & Storage Inc must inform the client of the time window of the binding quote for the quote to be honored, in either written or verbal form.
In order to reserve the slot and the rate provided by Moving Consultant, Teddy Moving & Storage Inc requires a deposit payment amounting to $50. By placing the deposit, the client secures the guaranteed order and places the move on the schedule. By placing the deposit, the client will receive both a Confirmation Emails of placed reservation as well as emails including instructions on how to obtain a Certificate of Insurance requested by their building management.
If a client is scheduling a ‘same-day move (for example is that client is inquiring to schedule the services in the morning and the relocation services are provided in the afternoon of the same day), the due balance is to be collected in full prior to scheduling the move, making the payment non-refundable one.
Deposit payments are to be placed solely via secured payment link (accepting all major debit/credit cards, including Discovery, AMEX, Master Card).
Due balance payment methods include payments via secured payment links, as well as cash/certified checks payments on the day of the move. Cash payment on the day of the move is to be collected by the foreman of the crew before the start of the service.
Re-scheduling & Cancellation Policy
The due balance is to be collected no later than 1 business day before the move occurs. Failure to do so will result in the cancellation of the move and eliminating the rights for a refund of a deposit.
Minimum rescheduling notice by the client is at least 24 hours prior to the client’s move. If notified less than 24 hours prior to the move, penalties may apply due to operational costs of scheduling the moving crew and logistics expenses. Rescheduling the move for a different date may result in a different quote, based on Teddy Moving & Storage availability, and if the moving date is considered as a ‘non-busy’ or a ‘peak’ moving date.
Price Changes & Additional Pricing
Teddy Moving and Storage Inc provides a client with guaranteed pricing solely based on the exact list of items & details (ex. date/time/distance) provided to our Moving Consultant. The only way the initial binding quote and pricing can fluctuate on this matter is if the client ends up having more or less items, or if the details (date/time/distance) change.
In the situation where the inventory list on the day of the move does not correlate with the inventory list agreed upon between the client and Moving Consultant, Teddy Moving and Storage Inc will tolerate additional items and discrepancies of up to 7% of the total inventory volume. However, if the discrepancy is larger than 7% of the total volume of the move, the client will be reached out by the Moving Consultant with the proposed adjustment to the contract, in order for additional items to be moved (items which are not included on the confirmation email).
In the situation where the Teddy Moving Team is to move items via additional flights of stairs, which are not included in the initial confirmation email, the additional fee is to be applied for each flight of stairs added to the contract. An additional fee is to amount to the exact stairs charge fee initially calculated.
In the situation where the inventory list on the day of the move does not correlate with the inventory list agreed upon between the Client and Moving Consultant, the discrepancy is over 7% of the total volume, and flights of stairs are already included in the service, then an additional fee is to be applied for both additional volume to be moved and a charge per flights of stairs (both ‘Line-Haul’ and ‘Stairs Charge’ to be updated to reflect the added volume).
In order for Teddy Moving and Storage Inc to proceed moving additional items on the move date, which are not initially agreed upon via confirmation email, the payment for the proposed adjustment is to be collected prior to additional items being moved.
Payments for not agreed upon additional service on the day of the move can be collected either by cash or via phone call with Moving Consultant, by providing card information (accepting all major debit/credit cards, including Discovery, AMEX, Master Card).
In the situation, where the Teddy Moving Team is unable to find parking space for the truck within 300ft of the building entrance, additional service of ‘long push is to be provided, which is to be communicated to the client by the Moving Consultant before the loading/unloading starts. Additional pricing varies, depending on the volume of the move and the distance to be covered, ranging between $100-$250.
In the situation where the client is not ready for the move to occur during the agreed upon arrival window on the pick-up point, an additional fee ‘Waiting Time’ is to be applied if Teddy Moving Team is unable to provide the service for longer than 30 minutes. The additional fee is ranging between $100-$150 per hour (depending on the number of crew members waiting and the operational cost for the company).
In the situation when a client is not available to receive the items on the delivery point and the Teddy Moving Team is waiting for the delivery to occur for 45 minutes or more, a ‘Waiting Time’ additional fee is to be applied. The additional fee is ranging between $100-$150 per hour (depending on the number of crew members waiting and the operational cost for the company).
Preparation of COI, (Certificate of Insurance) for building managements requesting it, is free of charge with Teddy Moving and Storage Inc, and no additional fees are to be incurred.
All road-related charges (parking ticket, tolls, fuel & mileage, extra stops) are included in the total cost of each move, and no additional fees are to be incurred as long as the distance between pick-up and the delivery point stays the same on the day of the move, as agreed upon initially with Moving Consultant.
Furniture Assembly and Disassembly
Teddy Moving and Storage Inc will not be liable for any damage that occurs when assembling and disassembling the furniture.
Teddy Moving and Storage Inc is only liable for furniture items that can be properly assembled and disassembled. This implies that focus is only on furniture pieces that can be assembled or disassembled without any effect on the state or shape of the furniture piece. This is to be determined by the Foreman of Teddy Moving Team on the day of the move, and it is the responsibility of the Moving Consultant to inform the Client if the Release Form is to be signed in order to proceed with moving the aforementioned furniture piece. The item which cannot be assembled or disassembled without changing the state/shape of it will not be moved without Release Form properly signed by Client, and Client will receive a refund for the item not being moved, based on its contracted volume and contracted rate for moving that specific piece (ex. Volume of the item is 5 cubic feet, while the rate is $2/per cubic foot moved, which equates to the refund of $10 for the client for the services not performed).
A Client is to report to a Moving Consultant if any Special Handling is required in order to schedule the exact specialized moving team to come prepared for the job. This way Teddy Moving Team can provide a Client with the desired service and adequate quote. Teddy Moving and Storage Inc leaves all the rights to our Foreman to confirm on the actual day of the move if special handling is required for a specific furniture piece.
Some of the examples of where Special Handling services are required: bed frame with storage handling, canopy bed handling, bunk bed handling, marble table-top handling, mirror protection , glass/ marble coffee table handling, glass/ marble dining table handling, etc. Pricing for this type of service is to be communicated with a designated Moving Consultant since it requires additional specialized service.
Teddy Moving and Storage Inc is not responsible for the Special Handling of any item that is not initially agreed upon with the Moving Consultant prior to booking the services.
Storage Services & Payment Methods
Teddy Moving and Storage Inc doesn’t accept cash/bank checks as the form of payment, but only valid credit cards/debit cards for storage services (accepting all major debit/credit cards, including Discovery, AMEX, Master Card).
Teddy Moving and Storage Inc will collect monthly storage payments on the day of the move-in to a storage facility, via the auto-pay option, which is to be communicated orally or in a written form to the client by the Moving Consultant.
In order to proceed with storage move-out services, the due balance of storage payment is to be collected in full.
In the situation where partial move-out occurs, the storage monthly fee is to be updated (and lowered) to reflect the lowered volume stored, while the same Terms & Conditions are to be applied for payment methods and auto-pay options. A client will be provided a new auto-payment link for an updated balance.
Furthermore, Teddy Moving and Storage Inc reserves the right to apply the auto-pay option to the client’s credit/debit card used on file, until the client has fully moved out from the storage unit and is not using storage services.
Storage pricing remains the same as contracted with Moving Consultant unless volume has been updated (ex. Client decides to lower the volume on the day of the move, or Proposed Adjustment on the day of the move occurs when additional items are to be moved).
A Client is to sign off on the inventory list, both after the pick-up of items for storage move-in and/or after delivery of items post storage move-out.
All of the items will remain wrapped and fully protected during their storage stay until the client is ready to move-out the belongings from storage.
Due to the current pandemic and potential spread of COVID 19, the clients are not allowed to access storage units and items stored. Therefore items can be only accessed when items are delivered from storage by Teddy Moving Team.
Teddy Moving and Storage Inc will not accept plants or pets in the storage.
Teddy Moving and Storage Inc storage pricing includes taxes. Teddy Moving Team will provide clients with the inventory list and stickers with numbers for the items while marking all of the items with numbers and sign in to the inventory list for additional tracking.
Teddy Moving and Storage Inc is to provide a Basic Insurance Policy for all clients at the rate of $0.60 per pound of damaged items, per requirements of the Department of Transportation (DOT).
Teddy Moving and Storage Inc accepts third-party insurance coverage, for items of high intrinsic and sentimental value. If the client has a preference to additionally insure items, the additional 3rd party insurance coverage policy is to be submitted at east 72 hours prior to the start of the move. Important to note that third-party insurance requires additional protection (ex. Extra Wrapping, Wooden Crates), which could impact the pricing and the quote of the move.
Teddy Moving and Storage Inc can provide Wooden Crates for either Artwork, Mirrors, and other delicate items. A Client is expected to inform Teddy Moving Team about a special request of Wooden Crate Preparation at least 72 hours before he starts the job.
Teddy Moving and Storage Inc is not liable for the damages witnessed before the start of the client’s move in the building and in the apartment. Furthermore, Teddy Moving Team is not liable for the damages on the items before Teddy Moving Team has started the move. In order to ensure transparency for our clients, Teddy Moving Team will take photos of furniture/location before the start of the move, and also photos of the location before the unloading process at the delivery point.
Teddy Moving and Storage Inc will provide the Certificate of Insurance (COI) for the buildings that require the Certificate of Insurance (COI), at no additional charge for our clients.
A Client is to respond to the email in regards to Certificate of Insurance (COI) Requirements sent out by Moving Consultant upon booking the move (email title is ‘‘COI Requirements_Teddy Moving & Storage’). This email contains instructions on how to obtain a COI Sample from your building management which requires a filled-out COI form. In order for COI requirements to be prepared by Teddy Moving Team, providing COI information later than 24 hours before the move might cause the delay in preparation of the move, implying that additional fees might be applied and the actual move time/date postponed.
Packing and Unpacking Services
Teddy Moving Crew members will use the packing material solely provided by Teddy Moving and Storage inc. The Teddy Moving Team crew will bring the materials on the days of the move, if the client decides to use our packing services.
At no additional charge, Teddy Moving Team will provide blankets, tape, shrink-wrapping, wardrobe boxes, and tv boxes on the day of the move. The Teddy Moving Team will pack hangers clothes in the wardrobe boxes, TV in the tv boxes, and Artwork(pictures) in the picture bin.
Teddy Moving Team will perform a full packing service only if a Client has requested the job with full packing and the Moving Consultant is notified prior to scheduling the move. Our Crew will bring the boxes on the day of the move.
In the situation where more/less packing is to be performed based on the initial estimate agreed upon with Moving Consultant and Client, price to be adjusted according to the locked rate. If less boxes are to be packed, the client is to be refunded and if more boxes are to be packed, Teddy Moving Team will reach out to the client with a proposed adjustment. Furthermore, Teddy Moving Team will only proceed with additional packing in case that client agrees to move forward and takes care of due balance for additional service.
Likewise, Teddy Moving Team is to provide unpacking services solely if not do the unpacking except if the customer requests the unpacking services. The Client is obligated to direct Teddy Moving Crew members where to unload the boxes, with a one-time placement rule.
Teddy Moving Team will only organize and unload boxes on the delivery point if the client provides specific directions.
Teddy Moving Crew will collect rental Blankets, Wardrobe Boxes, TV boxes, and Picture bins after the move is done. These items are not Client’s property unless specified in the contract prior to booking the move.
Teddy Moving Crew is to provide a Wooden Crate only when the Client requests the wooden crate.
Teddy Moving and Storage Inc offers moving supplies for sale. Our Moving Consultant will advise clients on the options, pricing and scheduling the delivery at the client’s address of choice.
The minimum order of boxes is in a bundle of 10 boxes, ranging from $3(plus tax) per Small/Book Box delivered to $8 (plus tax) per China/Large Box delivered. The Delivery Services, along with Packing paper used for additional protection and Tape is included free of charge for our clients.
Teddy Moving and Storage’s Feedback Team is more than happy to work with our client, ensuring that a 5-star moving experience is provided to all of our clients, even in situations when Teddy Moving Team doesn’t meet the expectations of a client.
Reporting the Claim is an option up to 90 days from the exact date of the move
Claims are to be reported to Feedback Team, via email address email@example.com, with a detailed explanation behind the claim including the pictures for additional support of the claim. Our Feedback Team will reach out to you no later than 72 hours with a remedy for the situation, according to our insurance policies.
After the Client has been reached out by our Feedback Team, and all the details have been specified and remedy for the situation has been agreed upon in good faith & to the satisfaction of our valued client, then our client will be informed about further steps in the refund process.
In the situation where a Client has signed a Release Form for a specific item, our Feedback Team will not be able to accept the claim.
The deposit is fully refundable up to 48 hours from the moment it has been placed.
The deposit and due balance are fully refundable (considered as full payment) up to 48 hours before the move occurs. Due to an operational cost of scheduling the moving crew and logistics expenses, refunds are not applicable if requested less than 48 hours from the contracted start of the move.
Restrictions apply for bookings that are made on the same day as the move is occurring.
In the event of items not being in the same condition as they were prior to being handled (damage and/or malfunction), Teddy Moving Feedback Team is to process the client’s Claim. If agreed upon that damage has been caused by Teddy Moving Team, per requirements of the Department of Transportation (DOT), Teddy Moving & Storage Inc provides all clients with a basic insurance package covering $0.60 per pound of a damaged item. If the client has a preference to additionally insure items, the additional 3rd party insurance coverage policy is to be submitted at least 48 hours prior to the start of the move.
Depending on the used method of payment for the due balance by the client, the refund is to be issued by crediting the card used by a client or by check, which is to be sent to the client’s address of choice.
In the situation where the Client submits the Claim and is approved by the Feedback Team, the refund will be issued between 3-5 business days, by crediting the card to pay for the initial service.
Expectations for our Clients
A Client is expected to be present during the pick-up phase of the move. Important to mention that Foreman from Teddy Moving Team will take a minimum of 4 photos before the start job on the pickup point, in order to make sure that prior damages & irregularities with furniture are notified.
In the situation where the client present at the pick-up address during the pick-up phase of the move, Teddy Moving and Storage Inc is not responsible for any claims in regards to the furniture items, belongings, apartment/house/building.
Every furniture piece is to be emptied out by the client before the start of service by Teddy Moving Team (this rule doesn’t apply if the client is using Packing Service provided by Teddy Moving Team). All jewelry/ valuables/ documentation are to be moved by clients before the move.
In the situation where the client has decided to use a self-packing option and is packing the boxes themselves, Teddy Moving and Storage Inc is not responsible for any claims associated with damages with items in boxes, since they are not packed by professionals.
Prior to the start of the move, all pets are to be moved from the apartment during the relocation process. Additionally, Teddy Moving Crew can only move empty aquariums.
A Client is to unplug all electronics items from the wall. Additionally, a client is expected to remove/install the Air Conditioning unit due to the liabilities.
If Teddy Moving Crew is physically unable to move a specific furniture piece that tends to be larger than the entrance doorway as well as if the item is too fragile to be moved, the Client will be immediately notified during the move by the Moving Consultant and offered to sign a Release Form stating that Teddy Moving and Storage Inc is no longer liable for damages to the item.
Teddy Moving Crew is able to move plants for both Local and straight-line Long Distance moves.However, for Consolidated Long-Distance moves, Teddy Moving Crew is cannot move plants and/or is not responsible for damages.
Teddy Moving Crew is not responsible to pack or move food or perishable items, since a Client is expected to do it on their own.
In the situation where special handling is to be included for heavy-duty items of more than 250 pounds( ex. Fridge, Safe, Piano), a Client is obligated to inform Moving Consultant about this item via either photo, on-site visit, or virtual visit – in order to receive the confirmation if items of this sort can be safely relocated.
Due to the company’s policy and huge liability, Teddy Moving and Storage Inc doesn’t allow our Clients to ride in the cabin with Teddy Moving Team.
Any updates or changes to the contract on the day of the move are to be notified by the Client to the designated Moving Consultant. It is against the company’s policies to communicate Adjustments to the Contract with Foreman and Teddy Moving Crew Members on the day of the move.
Any type of physical, mental, or sexual harassment towards Teddy Moving Team members will be reported and professionals will leave the workplace. That includes any illegal activity or usage of illegal substances during the actual date of the move.
Expectations for Teddy Moving Crew members
Every Teddy Moving’s Driver/ Operator has to obtain the medical certificate.
Teddy Moving Crew members are to report any Adjustments to the contract or potential negotiations which are not contracted with Moving Consultant.
Teddy Moving Crew members are too obligated to follow COVID19 protocols issued by Teddy Moving and Storage Inc.
Teddy Moving Crew members are to solely use trucks representative of Teddy Moving and Storage Inc.
Especially in today’s day and age, Teddy Moving and Storage Inc fully understands the importance of privacy and non-disclosure of personal information of our potential, current and former clients. Therefore, all the information (such as credit card information, address, and private details) is safely stored in our information processing system, which is fully covered by our specialized third-party provider for additional protection of confidentiality of digital data stored.